Shipping policy

Shipping Policy

1. Shipping Locations

We currently ship to the United Kingdom only. International shipping is not available at this time.

2. Processing & Dispatch Times

• Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays).

• Once processed, you will receive an email confirmation with tracking details.

3. Shipping Rates & Delivery Times

We offer the following shipping options:

• Standard Shipping (£3.15): Estimated delivery 2-4 business days.

• Free Shipping (Orders over £25): Estimated delivery 2-4 business days.

Please note that delivery times are estimates and may vary due to courier delays beyond our control.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery status.

5. Failed Deliveries & Incorrect Addresses

• Please ensure your shipping details are correct at checkout. We are not responsible for failed deliveries due to incorrect addresses.

• If a package is returned to us due to an incorrect address, the customer will be responsible for any re-shipping costs.

6. Lost or Delayed Orders

If your order hasn’t arrived within 7 business days, please contact us at Info@deepsleeptape.co.uk, and we will investigate the issue.

7. Damaged or Missing Items

If your order arrives damaged or incomplete, please email us at Info@deepsleeptape.co.uk within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or refund where applicable.

8. Contact Information

For any shipping-related questions, feel free to contact us at:

📧 Email: Info@deepsleeptape.co.uk

📍 Registered Business Name: Intacase Ltd